Support
Last updated: August 5, 2026
Contact us
Email support@pipeworks.io.
Pipeworks Group LLC
Email: support@pipeworks.io
Website: pipeworks.io
Virginia, United States
We reply within one business day. Business days are Monday to Friday, excluding US federal holidays. If something is stopping you from presenting in front of a customer right now, say so in the subject line and we will treat it as urgent.
What to include
- Your company name, and the email address you sign in with.
- What you were doing when it went wrong — the screen, and the customer or proposal name if it involves one.
- What you expected to happen, and what happened instead.
- A screenshot, if the screen is showing you something unexpected.
Common questions
I can't sign in
Pipeworks accounts are created by your company's administrator — there is no public sign-up, so you can't create one yourself. If you don't have an account yet, ask your sales manager to set one up.
If you've forgotten your password, your sales manager resets it for you. There is no self-serve password reset in the app.
If you were signed in and the app says your session expired, that's normal after a long stretch away — sign in again with the same email and password and any work you'd saved will still be there.
Connecting my email so proposals send from my address
Open Settings → Account on the iPad and connect either Google Workspace or Microsoft 365. Once connected, proposals you send go out from your own work address, so the homeowner's reply comes back to you rather than to us.
The connection is send-only. Pipeworks can send a message on your behalf and nothing else — we can't read, search, download, or change anything in your mailbox.
If the mailbox settings say the connection needs attention, the authorization has expired — reconnect in the same place and sending resumes. You can disconnect there too. For a Microsoft account, also remove Pipeworks at myapps.microsoft.com to withdraw the permission fully.
Are my proposals synced?
Proposals and field reports save themselves as you work — there's no save button to remember, and everything syncs to your company's account so the office sees it.
On weak cell signal a save can fail. When that happens a banner appears at the bottom of the screen reading something like "1 proposal not saved yet", with a Retry button. The app also retries on its own when you come back into signal or reopen it, so in most cases the banner clears itself.
While that banner is showing, the work is held on the iPad and hasn't reached the server yet. Don't delete the app or wipe the iPad until it clears. If a banner won't clear once you have a solid connection, email us — don't rebuild the proposal from scratch, because we can usually recover it.